Terms & Conditions

1. General

Access to and use of Ariadne's Mitos online shop and www.ariadnesmitos.com (the “Website”) are subject to the following terms and conditions. If you access the website, browse or place an online order, you agree to be bound by these terms and conditions.

By ordering, you accept these terms. We ask that you read the terms of use carefully before using the website. When you use this website or order something through the website, you agree to the terms of use. If you do not agree to the terms of use, you should not use this website.

Ariadne's Mitos retains the right to amend, modify or withdraw: the Website, these terms and conditions at its discretion without notice you. The terms and conditions valid at the time of placing the order shall be applicable to the order, even when there are subsequent amendments. These terms and conditions are constructed and shall be governed in accordance with the laws of Austria and directives from the European Union.

This Website also contains links to other websites (such as order tracking), which are not operated by Ariadne's Mitos. Ariadne's Mitos has no control over the linked sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

This Website is owned and operated by Ariadne's Mitos, company registration no in Austria: FN: 609843d.

If you have any questions about Ariadne's Mitos, or about these terms of purchase, please contact Ariadne's Mitos Customer service.

2. Privacy Policy

Please read our Privacy Policy. This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from you. This Privacy Policy applies to the website and all products and services offered by us.

3. Terms of purchase

Ariadne's Mitos only accepts orders made from our website www.ariadnesmitos.com. We currently cannot process orders via telephone, e-mail or by post.

To place an order on ariadnesmitos.com, you must be over 18 years. You must also provide us with a delivery address and contact details (such as e-mail addresses and mobile number). This can be done either in the shopping bag at the checkout or by registering a customer profile on our website.

Items placed in the shopping bag are not reserved until the order is placed and confirmed by Ariadne's Mitos through an order sent to your email address.

a. Contract and confirmation of order

When ordering goods on ariadnesmitos.com, a binding agreement to buy is concluded only after Ariadne's Mitos has confirmed the order. Your order information will appear on your screen when the order is registered. An order confirmation copy is sent to the e-mail address you have entered to place your order, when the payment has been confirmed.

b. Pricing and currency

All prices are shown in Euros (€) on the Website and are inclusive of VAT. Prices may change and offers may be withdrawn at any time.

Prices given on the date when the Customer makes an order are valid throughout the entire purchase process.

Maximum purchase amount per order is € 9000 (including eventual shipping and handling fees).

c. Discount and promotion codes

Ariadne's Mitos may from time to time offer promotional discounts. The promotions are shown in the shopping cart, and if you have a discount code, enter this in the shopping bag.

Discount codes are usually only valid for one purchase and cannot be used again, unless otherwise stated. After the order has been confirmed, Ariadne's Mitos cannot add a promotion to it. For this reason, it is recommended that the customer double-checks that the promotion/discount code is registered on the order before the order is confirmed and paid for.

Ariadne's Mitos may from time to time offer promotional discounts, with or without a promotion code. Promotions with codes are generally valid only once, and once the code is used it will be deactivated and the code will no longer be valid.

When a campaign or promotion is communicated in printed material, or in digital material (e.g in an email newsletter) by Ariadne's Mitos, Ariadne's Mitos states that combination of different promotions is prohibited. Ariadne's Mitos thereby, in case of misuse of either campaigns or promotions, reserves the right to cancel the customer’s order.

Ariadne's Mitos does not take responsibility for promotion codes or promotions published on external websites.

d. Payment

Ariadne's Mitos online shop accepts the following means of payment.

PayPal

PayPal is a service that enables you to pay and accept payments without revealing your financial information to the online shop. PayPal secures your information and protects the purchase.

Once you have confirmed your order you will be redirected to the PayPal login page to complete the payment of your order. If you do not have a PayPal account, you can sign up at the PayPal login page before completing your order.

For more information about PayPal, click here.

Bank Transfer

If bank transfer is chosen for payment method, bank details are attached on the checkout and also on the order confirmation sent with email. You have 2 working days to complete the payment and send us a notification with the payment. The order number and name must be written on the comment section of the payment.

e. Deliveries

Ariadne's Mitos aims to dispatch orders within 1-2 business days after the order is confirmed by Ariadne's Mitos. During peak season or at special campaigns and events the delivery, as well as to delivery to remote locations, the delivery time might be prolonged.

The delivery time is counted from when Ariadne's Mitos confirms the order with the Order Confirmation. Ariadne's Mitos receives and delivers all orders in the order they are received by Ariadne's Mitos.

When an order is dispatched from our warehouse the customer will also receive a shipping confirmation, with information on how to track the shipment and the tracking number of the order. Note that tracking is only possible for orders shipped with Austria Post Office.

Direct delivery (Shipping cost € 5)

Direct home delivery delivers the order to the address given by the customer during the order process. Ariadne's Mitos may, depending on the size and content of your order, use different postal services for dispatch of your order. We will provide you with a tracking number of your delivery, but note that tracking is only possible for orders shipped with UPS. The extent of tracking services may however vary between different postal services.

The shipping cost is charged with 5 € per order, regardless of how many items is in your order.

Free delivery for More members on all orders over 50 € for Austria.

Approximate delivery time is within 4-8 working days.

4. Exchanges & Returns

a. Ariadne's Mitos Return Policy

Return and exchange policy

Ariadne's Mitos offers a 14-day return policy, which means that you can return items you have ordered to Ariadne's Mitos within 60 days from the date you received your order. On sale items Ariadne's Mitos offers 14 days right of withdrawal. The item being returned must be unused, in undamaged condition and have all tags and item packaging intact. The returned items shall, as far as possible, be packaged in the same way as when the items were received.

b. Return options

Refunds are made primarily to the payment method you used when placing the order. If the payment method was a PayPal, the refund must be made from PayPal.

Postal return

If you wish to return unwanted items by postal services, please send the items together with the Delivery Returns Form (enclosed with your order) to Ariadne's Mitos within 14 days and on sale items within 14 days of the date on which you received the items. Please send your return to the following address:

Return address:

Ariadne's Mitos Online Shop

Hofzeile 10-12 / ST 18 / Door 11 / Vienna / Austria

Ariadne's Mitos suggests that the items are sent by either international priority registered post with your local post office so that you can track your items. Also, Ariadne's Mitos suggests that you retain evidence of posting or proof of shipment and the tracking number until the purchase price has been refunded.

You are liable for paying the return delivery costs unless you are returning the items because they are faulty. You have a legal obligation to take reasonable care of the items while they are in your possession and will be responsible for the risk of damage during transport.

c. Notice of Defect

Ariadne's Mitos carefully inspects each dispatch before the delivery to you. Should the goods nevertheless be incorrect, damaged of defective upon arrival to you, you are requested to contact Ariadne's Mitos Customer Service.

The best way make a complaint is to contact Ariadne's Mitos through our Contact Page or by filling a return form at Returns page on our online store. Complaints can also be made by sending the faulty product to Ariadne's Mitos by post. When notifying us about the defect, you are required to indicate the reason for returning the goods. After this, use the Return form to return the defective merchandise according to instructions for returns. Once Ariadne's Mitos has received the damaged goods, Ariadne's Mitos will process and refund you for the return shipping cost within 14 days.

If an agreement between you and Customer Service for replacement of defected item is made, the customer will receive a replacement item and be refunded for his/her costs for the return shipment of the defective goods.

In disputes that we are unable to resolve, we recommend that the Customer contact the European Commission's online platform for dispute resolution.

If an item is missing from your delivery, please check between different items and open all plastic bags in the package. Sometimes we pack several items in the same bag and one item may have ended up between other items. If you cannot find the missing item, contact our Customer service.

We ask that you contact Customer service within 5 days from the time you collect your package and thus discover any missing items.

d. Exchange

If you want to exchange the item, the delivery form/digital receipt, which comes with the order, must be presented. The item must be returned unused, in undamaged condition with all tags still attached. Any seals on items must remain on the exchanged item.

e. Refunds

If you cancel your order in accordance with these terms, you will receive a full refund of the price you paid for the items and any standard delivery charges you paid for. Please note that Ariadne's Mitos is not obliged to refund any supplementary costs paid by you if you chose a type of delivery other than the least expensive type of standard delivery offered by Ariadne's Mitos.

Ariadne's Mitos will process the refund due to you as soon as possible and, in any case, no later than (a) 14 days after the day we receive the returned items from you; or (b) if earlier, 14 days after the day you provide Ariadne's Mitos with evidence that you have returned the items; or (c) if you are not yet in receipt of the items, 14 days after the date on which you have informed us that you wish to cancel the order.

Ariadne's Mitos will make the refund using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees from Ariadne's Mitos as a result of the reimbursement.

When you make a return of items included in an offer, the discount is removed if you don’t meet the conditions of the offer with the remaining items. The discount will be deducted from the remaining items which you keep after the return.

Ariadne's Mitos cannot process exchanges on returned items.

5. Liability

Ariadne's Mitos retains the right to withdraw from the delivery of the order if there has been a clear or obvious price error on the website (e.g. the price of the product appears to be too high or too low or if price is given as 0€. In such case, Ariadne's Mitos shall without delay inform you of the error and notify the correct price to you.

The items sold at ariadnesmitos.com are provided for private customers only. You agree not to use the items for any commercial or business purposes or for resale, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Any reprint, copying, downloading, storing, transmitting or similar activity relating to texts and images presented on ariadnesmitos.com for any other purpose whatsoever without the prior written permission of Ariadne's Mitos, is prohibited.

Ariadne's Mitos is not liable for any errors in texts or images and is only liable for loss of data, loss of income or profit or loss from claims by third parties arising out of the use of the website or for any products or services purchased from ariadnesmitos.com where such loss is a foreseeable result of Ariadne's Mitos breach of these terms or its negligence, but Ariadne's Mitos is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and Ariadne's Mitos at the time we entered into the Contract. Ariadne's Mitos shall have no liability for any delay in the delivery of products to the extent that the delay is caused by any event outside of Ariadne's Mitos’s reasonable control, including but not limited to war, flood, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, governmental actions and any other similar events.

While Ariadne's Mitos aims to accurately describe items and images on ariadnesmitos.com, there may be minor colour variations between the images and the actual products due to a number of factors such as the used internet browser or the monitors colour contrast configurations. Ariadne's Mitos cannot be held responsible for differences in colours as a result of aforementioned factors.

Ariadne's Mitos shall have the right to interrupt the use of ariadnesmitos.com at any time for example on account of maintenance procedures.